課程簡介 >> IT Service Management (ITSM) >> ITIL V3 Foundation for IT Service Management

ITIL V3 Foundation for IT Service Management

Course number: HF421s
Duration: 3 days
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Course Overview
This course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the IT Service Management Lifecycle. It also provides a set of specialized organizational capabilities for providing value to customers in the form of services.

Delivery Format

  • Lecture (60%)
  • HP "High Performance" ITSM Simulation game (30%)
  • Exam drill (10%)

Course Objectives

  • Gain a fundamental understanding of the ITSM lifecycle
  • Gain the knowledge necessary to prepare for the "Foundation Certificate in IT Service Management" examination
  • Take part in the "Foundation Certificate in IT Service Management" examination from EXIN, ISEB or APM Group

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