課程簡介 >> IT Service Management (ITSM) >> ITIL V2 Manager to ITIL Expert

ITIL V2 Manager to ITIL Expert

Course Number: HF436s
Duration: 4 days + 1/2 day exam
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Course objectives:
This cource provides a management-level update on ITIL V3. It covers the components that are new to ITIL V3 and the significant differences between V2 and V3. The course will bridge the gap between the V2 ITIL Manager's Certificate in ITSM and the V3 ITIL Expert in ITSM.

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