課程簡介 >> IT Service Management (ITSM) >> ITIL Service Manager Certification Program

ITIL Service Manager Certificate Program

Program number: U8687/8s
Duration: 14 days
Click for course details (U8687s)
Click for course details (U8688s)

Course overview

  • 5-day ITIL Manager for Service Support (U8687s)
  • 5-day ITIL Manager for Service Delivery (U8688s)
  • 2-day ITIL Service Manager Exam Preparation (H8990s)
  • 2-day ITIL Service Manager Exam (Service Support and Service Delivery)

The ITIL Manager for Service Support and ITIL Manager for Service Delivery modules are based on the Service Module described in the IT Infrastructure Library (ITIL). These modules use experiential education methods to build individual knowledge and skills within a group context. Students work through the theory interactively in classroom discussions, case studies and practical exercises. The Exam Preparation module helps participants prepare for ITIL Service Support and Service Delivery exams. During this module, exam techiniques are outlined, exam cases are analyzed and reference questions are discussed.


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