Account Support Manager Graduate Trainee

Job Description

Highly motivated and qualified individuals for an opportunity as an Account Support Manager for B2B clients

In this role, you’ll provide onsite and remote support for the corporate clients. Based on the clients’ needs, the support services you provide will primarily include server, systems, storage support. You will use your background in field technical support or customer service, as well as your technical knowledge and training to manage strategic client relationships

Key Responsibilities

• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
• Review support plan for business indicators and map to company service solution
• Develop and grow assigned customer account relationships
• Act as trusted advisor in the consultant role for customer and company sales teams
• Design and deliver support solutions
• Provide suggestions for operational efficiencies
• Lead Customer Expectation management as part of escalation process
• Provide input to operational methods and programs that may affect the business management strategy in the geographic area
• Perform other duties as needed or assigned

Qualifications

People with the right mindset, coupled with the right talent, education, and experience

• Bachelor’s or Associate’s degree (technical discipline preferred)
• Knowledge of industry standard networked computing environments, operating systems, and applications
• Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge
• Ability to anticipate Customer needs, develop proposed solutions, and build consensus
• Ability to identify alternative actions, set appropriate priorities and identify creative and practical solutions
• Basic project management skills
• Ability to communicate effectively and tactfully to technical level, first- and middle-level management within an organization
• Active listening skills and ability to adjust messages to audience level
• Problem-solving skills (proactive, reactive and creative)
• Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions

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***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***

Interested party, please send your details resume with current and expected salary to our HR Department by email to gadmin@askit.com.hk OR apply through our Online System below. 

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients