IT Project Administrator

Job Description:

• Responsible for computer equipment repair end-to-end administrative support which includes coordination with HK & China Customer Support Teams in scheduling jobs to IT Engineer
• Update IT Engineer schedule via calendar in SharePoint
• Clarify repair action plan to assign IT Engineer with required skills & availability then update system on call dispatch
• Email & phone communication with IT Engineer on onsite repair arrangement
• Check repair parts availability & communicate with Supply Chain Team as when needed
• Email communication with customer to confirm onsite repair schedule & IT Engineer contact details
• Follow up with IT Engineer to submit Closing Form and return parts after onsite repair
• Manage assigned cases in system with timely data input for case closure & parts return
• Handle enquiries from internal stakeholders
• Prepare reports and data analysis
• Ad hoc activities as required

Requirements:

• Diploma graduate or above
• Minimum 2 years working experience preferred. Fresh graduate will also be considered.
• Good PC skills with proficiency of MS Excel and PowerPoint 
• Both read and write proficiency in English on communication via email & MS Team
• Professional phone skill and manner in Cantonese. English and Mandarin as when needed.
• Good teamwork with effective communication and interpersonal skills 

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***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***

Interested party, please send your details resume with current and expected salary to our HR Department by email to gadmin@askit.com.hk OR apply through our Online System below. 

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.