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Digital Marketing & Customer Service BPO
Building an end-to-end BPO solution for sales, customer service, and advertising
Focus on strategy, not administration. We handle your social media, ad placement, and CRM maintenance, ensuring your marketing team can dedicate their time to driving sales and brand growth.
Digital Marketing & Customer Service Outsourcing
We offer a complete BPO outsourcing solution covering social media management, advertising, customer service, and data management—backing your online operations with a professional team.
Digital Content Creation
Digital Content Creation
Social media content creation, web production, ad performance monitoring
Our team handles daily social media content creation and ad execution. We produce on-brand content and monitor ad performance to help your business maintain steady online visibility and engagement. We don't just drive traffic—we build lasting audience trust.
Customer Inquiry Support
Customer Service Support
Customer inquiry handling, response management
Through integrated WhatsApp Business API, Messenger, and other mainstream channels, our AI Chatbot handles 80% of routine inquiries and technical support. The remaining 20% of critical conversations are routed to specialist teams—turning every interaction into sustainable brand equity.
CRM Data Management & Reporting
CRM Data Management
Systematic customer database updates, prospect data analysis
The heart of customer service and sales is human connection, not repetitive data entry. Leave messy, disorganized customer data to our specialist team. We quickly consolidate and organize chaotic CRM records so you can leverage every data point and help your business capture potential opportunities.
Generative Engine Optimization
SEO vs GEO: The AI Era Needs New Strategies
Click-through rates are falling because SEO alone isn't sufficient. We empower your brand to evolve from simple search results to proactive AI recommendations."
| Dimension | Search Engine Optimization (SEO) | Generative Engine Optimization (GEO) |
|---|---|---|
| 1. Target Platform | Traditional keyword search engines such as Google, Bing | AI models led by Perplexity, ChatGPT, and Gemini |
| 2. Core Logic | Focuses on keyword density and external link authority | Focuses on semantic understanding and content "factual authority" |
| 3. User Behavior | Provides "blue link" lists; users click to view the website | AI directly summarizes answers and references brands within responses |
| 5. Key Metrics | Focuses on keyword rankings, click-through rate | Focuses on citation and brand recommendation share in AI responses |
| 6. Business Value | Drive traffic; suitable for broad brand awareness | Build trust; directly influences customer decisions and conversion |
SUCCESS STORIES
Our Customers
Highly trusted by enterprises, recognized as a reliable strategic business partner.
Continuously Updating
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Frequently Asked Questions
Typical agencies focus on one-off ad placements or creative production. ASK IT provides ongoing operational support. We handle content creation and website maintenance, but we also go deeper into your business workflows. Using RPA technology to assist with community management, customer service, and data maintenance, we ensure marketing and customer care are delivered consistently and reliably.
The key is our "AI system + human operators" model. AI and RPA handle repetitive, standardized exchanges—such as business hours, shipping queries, or FAQs. Meanwhile, the 20% of conversations that carry emotional value, complex decisions, and high commercial impact are handled by specialists immersed in our "Happy Management" culture, ensuring humanized interactions at every critical moment.
Traditional SEO helps you rank higher on Google search results. GEO helps your brand get cited and recommended by AI—such as ChatGPT and Gemini. Through our GEO optimization, your brand information gains higher authority and structured clarity, ensuring that when consumers ask AI about your category, your services appear in the AI-generated recommendations.
Absolutely. Our service includes strategy support. We start by understanding your brand positioning and target audience, then build a cross-platform operating plan. From there, our team takes care of daily content creation and customer engagement execution.
Our BPO team is not just executors—we are creative practitioners. We establish SOPs tailored to your brand identity and use AI-assisted tools to rapidly generate varied content drafts, then have specialists refine and quality-check every piece before it goes live.
This is a common misunderstanding. ASK IT is not a pure IT product development company; we do not build underlying AI algorithms or tools. Our core value is "advisory and system integration." We leverage mature AI and RPA solutions already available in the market, match and reconfigure them with your existing workflows, and help clients solve business pain points in the most cost-effective, fastest-to-value way.
Most IT consultancies only hand over technical systems and do not participate in ongoing operations. ASK IT delivers "grounded optimization." Our BPO team embeds directly into or takes over the end-to-end business process, combining it with RPA automation where it adds value. Clients avoid the costs of system transition and training, and enjoy the results of optimized workflows—not just transferred headcount.
This is exactly why ASK IT embraces "Happy Management" as a core cultural pillar. We believe happy employees deliver high-quality work. Our team turnover is well below the industry average, ensuring long-term, stable service for our clients.
Traditional SEO mainly looks at keyword rankings, click-through rate, and traffic. GEO in 2026 focuses on "citation rate" and "semantic authority." We use dedicated monitoring tools to test whether your brand appears in AI-generated answers and reference links when users enter relevant business queries on leading AI search engines such as SearchGPT and Perplexity.
We tailor the plan to your website scale and business complexity. Typically, the initial business process review and technical website adjustments take about 4 to 6 weeks. After that, content optimization and AI crawler integration begin. Most clients start seeing early GEO results around the second month after launch.